FAQ
Frequently Asked Questions
Find answers to our most common questions about ordering, shipping, returns, exchanges, sizing, and more.
ORDERS & SHIPPING
How long will it take for my order to ship?
Processing times vary by item. Some of our products are kept in stock and ready to ship, while others are made especially for you after your order is placed. Made-to-order items may require additional processing time before shipping. Once your order is on the way, you'll receive tracking information by email.
How can I track my order?
Once your order ships, you'll receive a confirmation email with tracking information so you can follow your package along the way.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. In-stock orders may begin processing quickly, and made-to-order items may enter production shortly after your order is placed. Once an order has been processed or production has begun, we may not be able to make changes or cancel it.
Do you offer free shipping?
Any available shipping rates or promotions will be shown at checkout before you complete your purchase.
RETURNS & EXCHANGES
What is your return policy?
Eligible items may be returned or exchanged within 30 days of delivery. Items must be unworn, unwashed, unused, and in their original condition. Final sale items are not eligible for return or exchange.
Can I exchange an item for a different size?
Yes. Eligible items may be exchanged for another size, subject to availability. Please contact us within 30 days of delivery to request an exchange.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
What if my order arrives damaged or incorrect?
Please contact us as soon as possible with your order number and clear photos of the item and packaging. Once we review the issue, we'll work with you to arrange a replacement, exchange, or refund when applicable.
PRODUCTS & SIZING
How do I know which size to order?
Sizing may vary by product and style. Please refer to the size information provided on the individual product page before ordering. If you're between sizes or need help choosing, feel free to contact us.
Will all items fit the same?
Not necessarily. Fit can vary depending on the brand, fabric, and style of each item. We recommend checking the sizing information on each product page rather than assuming the same size will fit the same across every item.
Will sold-out items be restocked?
Some items may be restocked, while others may be available only for a limited time. Keep an eye on our website and social channels for restocks and new arrivals.
Are the colors exactly as shown online?
We do our best to represent product colors as accurately as possible. However, colors may appear slightly different depending on lighting, photography, and your device or screen settings.
ORDER HELP
I entered the wrong shipping address. What should I do?
Contact us as soon as possible with your order number and the correct shipping address. If your order has not yet been processed or shipped, we'll do our best to update it. Once an order has shipped, we may not be able to change the delivery address.
My tracking says delivered, but I don't have my package. What should I do?
First, check around your delivery location and with anyone else in your household who may have received the package. You may also want to allow a little additional time, as carriers occasionally mark packages as delivered before they arrive. If you still can't locate your package, contact the shipping carrier and reach out to us so we can help determine the next steps.
How can I contact Mallard & Faith about my order?
Visit our Contact Us page and send us a message. Please include your order number when contacting us about an existing order so we can assist you as quickly as possible.